Know your customer made easy.

Cloudcheck is an electronic identification verification (EV) tool that allows you to verify the identity of your customer using biometric checks, Australian and New Zealand data sources and global watchlists in one easy step.

Whether your organisation needs to comply with the ‘safe harbour’ provisions of the Australian or New Zealand Anti-Money Laundering (AML) legislation, or needs to verify the identity of your customers for another business purpose, Cloudcheck is the most flexible and accurate solution available to assist with this.

Please get in touch to arrange a no-obligation demo and a free trial.

Cloudcheck Direct

Our stand-alone Direct application allows you to perform electronic identity verification on your customers without any IT integration.

Your customer completes your existing application process

You sign into Direct and enter your customer’s details to verify their identity

After verification, you are presented with their status for your records

Your customer completes your existing application process. A member of your team signs into the Cloudcheck Direct site from any browser or smart device and enters the customer’s details that you collected. Cloudcheck performs the necessary checks against your pre-selected data sources and PEP & Sanction lists. Your operator is presented with a summary of the verification result, and PEP & Sanction check results, the information verified, against which sources and when. This information can be downloaded or printed for your records.

Cloudcheck Direct can also be used for performing PEP & Sanction checks.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck API

Our API integrates with your existing sign-up process at the application level for real-time verifications.

Customer begins the application process on your site

Your application sends the customer’s data via API to Cloudcheck for identity verification

After verification, the Cloudcheck API returns the result in its response

During the application process, your application sends the required customer details to the RESTful Cloudcheck API. Cloudcheck performs the necessary checks in real-time against your pre-selected data sources and any PEP & Sanction check results. The verification result and transaction details are returned as part of the API response and can also be downloaded in a PDF for ease of record keeping.

APIs are also available for Cloudcheck Live and PEP & Sanction checks. Request access.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck Go

Our Cloudcheck Go service enables you to send a secure link to your customer (optionally using our email system) allowing them to self-verify.

You securely upload your verification list and customise the email content

Your customer clicks the secure link in the email and verifies their identity

After verification, you are presented with the result for your records

You upload your customers’ details and either generate a unique secure link or set the branded email parameters and test it. You then either send the customer the unique secure link from your email system or by using the branded emails. The customer clicks the secure link in the email and is directed to a Cloudcheck page featuring your branding, and populated with their personal details from your uploaded data file. The customer provides additional identifying data as required, then Cloudcheck performs the necessary checks against your pre-selected data sources and PEP & Sanction lists. If desired, the customer can then be directed to Cloudcheck Live to capture images of their face and identity documents. The results can be downloaded or printed for your records from Cloudcheck Direct.

Can be used in conjunction with Cloudcheck Pay.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck Live

Cloudcheck Live is an optional add-on that captures, and biometrically matches, images of your customer’s ID document and of their face, to ensure a greater level of confidence in their identity.

You direct your customer to Cloudcheck Live via a secure link

Your customer is prompted to take pictures of their ID document and face via their device’s camera

The images are automatically checked for authenticity, matched for likeness, and attached to the verification record

At a point during your customer’s application or identity verification process, they are directed via a secure link to Cloudcheck Live, a web-based service hosted by us. If the customer does not have a camera on their device they can scan a QR code or send the link via SMS to their camera-enabled device to continue the process. They are then prompted to capture images of their photo identity document and multiple images of their face. If a camera cannot be accessed the customer is given the option of uploading existing images from their device. Once the images have been captured, they are automatically matched for authenticity, liveness and likeness before being returned to you via the API or Direct and, if applicable, attached to the customer’s verification file for you to review.

Cloudcheck Live can be used as part of the identity check or as a stand-alone process, and can be used in conjunction with Cloudcheck Pay.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck Pay

Cloudcheck Pay is an optional add-on that enables you to automatically pass the cost of each verification to your customer, via credit card payment during the verification process.

Your customer clicks the secure link generated in Cloudcheck Direct

The customer is asked to enter their credit card details to pay for the verification

The customer self-verifies, and you are presented with the result for your records

You send your customer a secure self-verification link or email generated using Cloudcheck Go or Cloudcheck LiveThe customer clicks the secure link and is directed to a Cloudcheck page featuring your branding. They are asked to enter their credit card details in order to pay for the verification. Once the card is pre-authorised (or the page is skipped), the customer is presented with the relevant verification page as per your request. When the verification process is complete, the customer is emailed a receipt for the payment and the result is made available for download in Cloudcheck Direct.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck Hosted

Our Hosted API allows you to have the benefits of an API but with less integration work as the verification page is hosted by Verifi.

Customer begins the application process on your site

You redirect your customer to Cloudcheck to complete the verification

The customer is redirected back to your site and you are sent the verification result

At the point in the application process that you wish to verify your customer, you redirect them, using the Cloudcheck Hosted API, to a Cloudcheck page featuring your branding. On this page the customer provides additional identifying data as required, then Cloudcheck performs the necessary checks against your pre-selected data sources and PEP & Sanction lists. If desired, the customer can then be directed to Cloudcheck Live to capture images of their face and identity documents.

At the end of the process, the customer is redirected back to your site to continue with their application process.

APIs are also available for Cloudcheck Live and PEP & Sanction checks. Request API access.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Cloudcheck Bulk

Using Cloudcheck Direct you can perform electronic identity verifications or PEP & Sanction checks in Bulk without any IT integration or significant data entry.

Customer begins the application process on your site

You securely upload a spreadsheet of customer data via Cloudcheck Direct

After verification, the results are available for download

Your customers complete your existing application process. A member of your team copies their details into an excel spreadsheet, signs into the Cloudcheck Direct site from any browser or smart device and securely uploads the customer’s details. Cloudcheck performs the necessary checks against your pre-selected data sources, emails your operator the verification results and a link to download details of the information verified, against which sources, and any PEP & Sanction check results in a PDF or excel format.

You can also perform Bulk PEP & Sanction checks using this upload method.

On-going customer due diligence

In addition to being used as part of your customer on-boarding process, Cloudcheck can be used to assist you in satisfying any ongoing due diligence obligations you may have, or to simply ensure your customer records are up to date. Cloudcheck Go and Bulk verifications can help reduce your workload and speed up your OCDD project.

Why choose Cloudcheck?

  • Simple integration

    Implement EV with ease and save on costs by not having to conduct upgrades when new data sources become available.

  • Cloud hosted for scale

    As new data sources become available, Cloudcheck makes these available without the need for further integration.

  • Secure by design

    No personal data is retained by us during the processing of verification transactions. We store the outcome of each transaction only.

  • Data source choice

    We connect to a wide range of Australian and New Zealand government and private-sector databases. You have control over which sources are utilised, nothing is forced upon you.

  • Branding options

    Include your logo and colour palette to ensure a consistent brand experience for your customers.

  • Ease of use for your customers

    Your customer can be verified using the information in their wallet and/or passport. Additional documentation or pre-registration is not required.

  • Desktop & mobile

    Standards-compliant approach ensures verifications can be conducted no matter what device is used.

  • Legal compliance

    Assists businesses in complying with New Zealand AML/CFT and Australian AML/CTF legislation.

  • Cost effective model

    Our transparent pricing model means your organisation only pays for the data sources you opt to check against.

  • Automated PEP checks

    PEP and Sanction checks can be automatically run at the same time as the customer verification.

  • High success rate

    Our proprietary matching algorithms mean high customer verification pass rates. Ask us the pass rate for your industry.

  • Increase profitability

    Reduce administration costs and increase conversion rates leading to greater profitability with a streamlined process that is simple for you and your customer.

Who needs to comply?

The obligations under the Anti-Money Laundering legislation in Australia (AML/CTF) and New Zealand (AML/CFT) to identify customers apply to a range of financial businesses operating in these countries, including:

  • Banks

  • Casinos

  • Financial advisers

  • Issuers of securities

  • Money changers

  • Non-deposit taking lenders

  • Brokers

  • Collective investment schemes

  • Futures dealers

  • Life insurers

  • Non-bank deposit takers

  • Trustee companies

AUSTRAC is the sole supervisor in Australia and there are three supervisors of the AML/CFT regime in New Zealand. Please contact your appropriate supervisor to confirm whether you are required to comply.

  • AUSTRAC

    Australia’s sole AML/CTF regulator

  • The Reserve Bank

    Supervises banks, life insurers and non-bank deposit takers

  • The Financial Markets Authority

    Supervises issuers of securities, trustee companies, futures dealers, collective investment schemes, brokers and financial advisers.

  • The Department of Internal Affairs

    Supervises casinos, non-deposit taking lenders, money changers and other reporting entities that are not covered by the Reserve Bank or Financial Markets Authority.

Who else should use us?

Cloudcheck can be used by any organisation that needs to verify the identity or age of its customers for a legitimate business purpose. Learn about Phase 2 entities.

Examples of non-financial services businesses that can use Cloudcheck are:

  • Accountants

  • Community services groups

  • Industry training organisations

  • Lawyers

  • Liquor stores

  • Online auction sites

  • Online gambling sites

  • Peer-to-peer services

  • Real estate agents

  • Recruitment agencies

Our data sources

We have a large range of New Zealand and Australian data sources available to verify your customer against and we regularly add new sources to improve pass rates. We allow you to choose which of these sources to use, and in which order to check them. If there is a data source not listed here that you would like to use, please get in touch and we’ll see what we can do.

Source

Data checked

AUS Passport (DVS)

Name and date of birth

AUS Driver's Licence (DVS)

Name and date of birth

AUS Medicare Card (DVS)

Name and date of birth

AUS Other Documents (DVS)

Name and date of birth

NZ Driver’s Licence (NZTA)

Name and date of birth

NZ Passport (DIA)

Name and date of birth

NZ Birth Certificate (DIA)

Name and date of birth

NZ Citizenship Certificate (DIA)

Name and date of birth

NZ Car Registration (NZTA)

Name and address

NZ Companies Office

Name and address

NZ Credit Bureau

Name and address

NZ Land Registry

Name and address

NZ White Pages

Name and address

PEP & Sanction checks

Cloudcheck can perform real-time PEP and Sanction checks via Dow Jones & Company, Inc., a provider of business news and information services.

Dow Jones PEP & Sanctions checks provide global coverage of:

  • Politically Exposed Persons (PEP)

  • Relatives and close associates (RCA)

  • International government sanction lists and watchlists

  • Persons linked to high profile crime

Using the Dow Jones service through Cloudcheck gives you access to a global database of local and international sanction lists, supplemented by news sources from over 200 countries and more than 500,000 news stories reviewed daily for relevant content. Sanctions data is refreshed every eight hours to ensure you’re always up to date with the latest developments.

With Cloudcheck you can set your own parameters to meet your risk appetite and reduce false positives. The potential results can be investigated, downloaded into your CRM and/or saved in PDF format for ease of record keeping. Each result is assigned a unique code, allowing you to whitelist false positives when re-screening your customers.

PEP and Sanction checks are available via all Cloudcheck products and can be used as part of an identity check or as a stand-alone service.

What will I pay?

Please contact us for more information, a demo or a free trial.

We believe you should only pay for data you consume. We let you decide which databases are checked, and in which order. Once we achieve a verification pass, we stop checking, in order to minimise your costs.

Identity checks from

PEP checks from

$1.25 $0.10

Cloudcheck is used by

Logos of Cloudcheck customers

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