Support

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5pm, Auckland / 3pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

New Zealand Passport

New Zealand Birth Certificate

New Zealand Citizenship Certificate

  • Start: 21 July 2019 @ 1am, Auckland / 20 July 2019 @ 11pm, Sydney
    End: 21 July 2019 @ 8am, Auckland / 6am, Sydney

Australian Birth Certificate (SA)

Australian Name Change Certificate (SA)

  • Start: 21 July 2019 @ 9:30am, Auckland /  7:30am, Sydney
    End: 21 July 2019 @ 12:30pm, Auckland / 10:30am, Sydney

Australian Visa

Australian ImmiCard

Australian Citizenship Certificate

Australian Certificate of Registration of Descent

  • Start: 21 July 2019 @ 11am, Auckland / 9am, Sydney
    End: 21 July 2019 @ 7pm, Auckland / 5pm, Sydney