Support

If you have been sent a self-verification link and need help, please look here.

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5 pm, Auckland / 3 pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10 pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

Australian Visa

Australian ImmiCard

Australian Citizenship Certificate

Australian Certificate of Registration of Descent

  • Start: 27 January 2021 @ 7 am, Auckland / 5 am, Sydney
    End: 27 January 2021 @ 10 am, Auckland / 8 am, Sydney

Australian Birth Certificate (SA)

Australian Name Change Certificate (SA)

  • Start: 31 January 2021 @ 2:30 pm, Auckland / 12:30 pm, Sydney
    End: 31 January 2021 @ 8:30 pm, Auckland / 6:30 pm, Sydney

Australian Medicare Card

  • Start: 11 February 2021 @ 11:00am, Auckland, 9:00am, Sydney
    End:  11 February 2021 @ 4:00pm, Auckland, 2:00pm, Sydney