Support

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below (NZST).

Data sourceOutage period

New Zealand Driver Licence

Start: Saturdays at 5pm
End: Saturdays at midnight (at the latest)
Total downtime is not advised by NZTA

Australian VIC Birth, Marriage and Change of Name Certificates

Start: 17 August 2018 11:15 PM
End: 18 August 2018 12:15 AM

Australian DFAT Outage
Passports

Start: 19 August 2018 07:00 AM
End: 19 August 2018 09:00 AM

Australian Visa, Citizenship Certificate, Immicard and Registration by Descent Outage

Start: 20 August 2018 02:00 AM
End: 20 August 2018 06:00 AM