Support

If you have been sent a self-verification link and need help, please click here for assistance.

For all support queries, please email support@verifidentity.com

For urgent issues, please call us.

Databases

Our database dashboard shows the current status of all data sources.

All (known) upcoming data source outages are listed below.

Data sourceOutage period

Australian Birth Certificate (SA)

Australian Name Change Certificate (SA)

  • Start: 24 Oct 2021 @ 9.30 am, Auckland / 7.30 am, Sydney
    End: 24 Oct 2021 @ 12.30 pm, Auckland / 10.30 am, Sydney
  • Start: 4 Nov 2021 @ 12.30 am, Auckland / 3 Nov 2021 @ 10.30 pm, Sydney
    End: 4 Nov 2021 @ 2.30 am, Auckland / 12.30 am, Sydney

Australian Birth Certificate (QLD)

Australian Name Change Certificate (QLD)

  • Start: 25 Oct 2021 @ 6.30 am, Auckland / 4.30 am, Sydney
    End: 25 Oct 2021 @ 7.30 am, Auckland / 5.30 am, Sydney