Support

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5 pm, Auckland / 3 pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10 pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

Australian VISA

Australian Citizenship Certificate

Australian ImmiCard

Australian Registration by Descent Certificate

  • Start: 22 September 2019 @ 11am, Auckland / 9am, Sydney
    End: 22 September 2019 @ 7pm, Auckland / 5pm, Sydney