Support

If you have been sent a self-verification link and need help, please look here.

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5 pm, Auckland / 3 pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10 pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

Australian Driver Licence

  • Start: 18 April 2021 @ 7 am, Auckland / 5 am, Sydney
    End: 18 April 2021 @ 9 am, Auckland / 7 am, Sydney

Australian Birth Certificate (SA)

Australian Name Change Certificate (SA)

  • Start: 18 April 2021 @ 9:30 am, Auckland / 7:30 am, Sydney
    End: 18 April 2021 @ 12:30 pm, Auckland / 10:30 am, Sydney

Australian Visa

Australian ImmiCard

Australian Citizenship Certificate

Australian Certificate of Registration of Descent

  • Start: 19 April 2021 @ 2.01 am, Auckland / 12.01 am, Sydney
    End: 19 April 2021 @ 6 am, Auckland / 4 am, Sydney
  • Start: 3 May 2021 @ 7 am, Auckland / 5 am, Sydney
    End: 3 May 2021 @ 10 am, Auckland / 8 am, Sydney
  • Start: 4 May 2021 @ 7 am, Auckland / 5 am, Sydney
    End: 4 May 2021 @ 10 am, Auckland / 8 am, Sydney

Australian Birth Certificate (TAS)

Australian Name Change Certificate (TAS)

  • Start: 21 April 2021 @ 9 am, Auckland / 7 am, Sydney
    End: 21 April 2021 @ 10:45 am, Auckland / 8:45 am, Sydney