Support

If you have been sent a self-verification link and need help, please look here.

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5 pm, Auckland / 3 pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10 pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

All Australian documents

  • Start: 7 August 2020 @ 2:01 am, Auckland / 12:01 am, Sydney
    End: 7 August 2020 @ 7 am, Auckland / 5 am, Sydney