Support

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5pm, Auckland / 3pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

Australian Birth Certificate (WA)

Australian Name Change Certificate (WA)

  • Start: 23 March 2019 @ 8pm, Auckland / 6pm, Sydney
    End: 23 March 2019 @ 11pm, Auckland / 9pm, Sydney

Australian Birth Certificate (SA)

Australian Name Change Certificate (SA)

  • Start: 24 March 2019 @ 4pm, Auckland / 2pm, Sydney
    End: 24 March 2019 @ 5pm, Auckland / 3pm, Sydney

Australian Birth Certificate (NSW)

Australian Name Change Certificate (NSW)

  • Start: 27 March 2019 @ 9pm, Auckland / 7pm, Sydney
    End: 28 March 2019 @ 12am, Auckland / 27 March 2019 @ 11pm, Sydney

New Zealand Passports

New Zealand Birth Certificates

New Zealand Citizenship Certificates

  • Start: 31 March 2019 @ 9am, Auckland / 7am, Sydney
    End: 31 March 2019 @ 5pm, Auckland / 3pm, Sydney