Support

If you have been sent a self-verification link and need help, please look here.

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5 pm, Auckland / 3 pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10 pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

All Australian documents

  • Start: 5 June 2020 @ 2:01 am, Auckland / 12:01 am, Sydney
    End: 5 June 2020 @ 7 am, Auckland / 5 am, Sydney

Australian Passports

  • Start: 7 June 2020 @ 8 am, Auckland / 6 am, Sydney
    End: 7 June 2020 @ 12 pm, Auckland / 10 am, Sydney

Dow Jones Watchlists

  • Start: 14 June 2020 @ 4 am, Auckland / 2 am, Sydney
    End: 14 June 2020 @ 9 am, Auckland / 7 am, Sydney