Support

For all support queries, please email .
For urgent enquiries, please use our telephone contacts.

Our dashboard shows the current status of all data sources. 

All (known) upcoming data source outages are listed below.

Data sourceOutage period

New Zealand Driver Licence

  • Start: Saturdays @ 5pm, Auckland / 3pm, Sydney
    End: Saturdays @ midnight (at the latest), Auckland / 10pm (at the latest), Sydney
    Total downtime is not advised in advance by the NZTA

Australian Medicare

  • Start: 19 May 2019 @ 12am, Auckland / 18 May 2019 @ 10pm, Sydney
    End: 19 May 2019 @ 6pm, Auckland / 4pm, Sydney

Australian Centrelink Cards

  • Start: 19 May 2019 @ 12am, Auckland / 18 May 2019 @ 10pm, Sydney
    End: 19 May 2019 @ 5am, Auckland /  3am, Sydney

Australian Birth Certificate (NSW)

Australian Name Change Certificate (NSW)

  • Start: 19 May 2019 @ 10am, Auckland / 8am, Sydney
    End: 19 May 2019 @ 5pm, Auckland / 3pm, Sydney

Australian Visa

Australian Immicard

Australian Citizenship 

Australian Registration by Descent

  • Start: 20 May 2019 @ 2am, Auckland / 12am, Sydney
    End: 20 May 2019 @ 6am, Auckland / 4am, Sydney