About us and our services

Data Retention Policy


This document sets out the data retention policies of Verifi Identity Service Limited (“Verifi”) in respect of information received from a Reporting Entity (“Reporting Entity”), customers (“Customers”) of a Reporting Entity and from verification data providers (“Data Providers”) in order to electronically verify the identity of the customer.

Information received from Data Providers

Verifi will obtain information from Data Providers in accordance with Verifi’s agreement with the Data Providers. Verifi will use this data to verify the information provided by a Customer. Subsequent to the verification process, Verifi will not retain any data provided by the Data Provider unless authorised to do so by the Data Provider.

Information received from Customers

Verifi will collect information from Customers on behalf of Reporting Entities. Verifi may use this information to query Data Providers and verify the information against data provided by Data Providers. The comparison may be done by Verifi or the Data Provider.

Verifi will provide a copy of the information obtained from a Customer on behalf of a Reporting Entity to the Reporting Entity as part of the identity verification report.

Verifi will retain information collected from Customers for a period of 7 days for auditing and error checking purposes. Following this 7-day period, Verifi will automatically and securely remove the data from its systems.

Information received from Reporting Entities

Verifi will collect Customer information from Reporting Entities. Verifi may use this information to query Data Providers and verify the information against data provided by Data Providers. The comparison may be done by Verifi or the Data Provider.

Verifi will retain information collected from the Reporting Entity for a period of 7 days for auditing and error checking purposes. Following this 7-day period, Verifi will automatically and securely remove the data from its systems.

Need more information? Get in touch.

Privacy Statement

This Privacy Statement explains how the Verifi Identity Services Limited (“Verifi”) collects, maintains, uses and discloses your personal information. It also provides some detail about the rights that customers have in respect of their personal information.

Personal Information

You provide Verifi with your personal information when you ask for information about Verifi’s services, when you access and use this and other Verifi websites and/or when you use a Verifi service to verify your identity. When verifying your identity, Verifi may also collect information about you from publicly available sources such as company registers.

If you give us personal information about another person, you represent that you are authorised to do so and agree to inform that person who we are, that we will use and disclose that information for the relevant purposes set out below and that they can access the information we hold about them.

Verifi maintains records of all transactions made through the identity verification process, including the sources used to verify your identity and whether the verification was successful. In addition, information may be retained in accordance with our data retention policy.

We collect information to identify and verify you. Your personal information will be treated strictly in accordance with the Privacy Principles in the Privacy Act 2020. In addition, Verifi’s current policies require us to discard your personal information within a specified timeframe following the identity verification transaction.

In using our services you authorize us to pass on any personal information that you provide to us to the reporting entity who is using, or who has referred you to use, our identity verification service.

Verifi Websites – Statistical Information and Cookies

We collect statistical information about visitors to our websites such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites. Other than statistical information, we do not collect any information about you through our website unless you provide the information to us.

You should also be aware that we use cookies on our websites. A cookie is a small amount of data, which often includes a unique identification number or value that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookies to your browser if your browser allows it. However, to protect your privacy, your browser only allows a website to access the cookies it has sent to your computer.

When cookies are used on our websites, they are used to collect the statistical information referred to above in addition to allowing you to access your account online. When you access your account on-line a cookie will be created which uniquely identifies your computer and your username and password. This means that you do not have to re-enter those details each time you want to access your account online.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. If you reject all cookies, you will be unable to access your account online. You can also delete cookies from your computer after they have been created.

Use of the Information by Verifi

The information requested in any identity verification transaction initiated by customers is required to enable us to provide a service to you and the reporting entity whom you are establishing a relationship with. That information, together with the information collected and maintained by Verifi during the identity verification process, is used to provide the services to you and to audit the success of any such services.

Verifi may disclose your personal information to:

a) The reporting entity with whom you are establishing a relationship, applying for a financial product or other service with and other similar organisations or those that are nominated by you; and

b) Government entities and other external data providers that hold information on you in order to verify that the information provided by you is consistent with the records held by such entities.

Verifi takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

What are your rights?

You need not give us any of the personal information requested by Verifi. However, without that information Verifi will not be able to verify your identity to provide you with any other services, information or assistance you have sought.

Should you have any questions or complaint about your privacy, please contact us. If a complaint is not resolved by Verifi to your satisfaction, you may complain to the Privacy Commissioner.

Access to Information by Customers

Customers can gain access to any information Verifi holds about them by emailing hello@verifidentity.com. We will process your request usually within 14 days. If your request is complex, more time may be needed in which case we will advise you of the extra time required.

There is no fee for requesting access to your information, although Verifi may charge you the reasonable cost of processing your request.

In some circumstances, the law may allow Verifi to deny you access. In such a case we will explain to you the reason for refusing access.

Correction of Information

You may ask us at any time to correct personal information held by Verifi about you, and which you believe is inaccurate. Should we disagree with you as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it inaccurate or incomplete.

Your Consent

By accessing this website or by submitting an application to verify your identity, you consent to Verifi collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described above.

Amendments to this Privacy Statement

Verifi may make changes to this Privacy Statement from time to time for any reason. This Privacy Statement is dated 1 September 2021.